1. Introduction

AE Academy LLC, doing business as The Marketing Portal (“The Marketing Portal,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, purchase or use our services, contact us, or otherwise interact with The Marketing Portal. The Marketing Portal is a white-labeled marketing, customer relationship management, communications, automation, and business-management platform built using licensed third-party technology.

2. Information We Collect

We collect information you provide when creating an account, purchasing a subscription, contacting support, completing a form, or using the platform. This may include your name, business name, contact information, billing details, account settings, communications, uploaded content, and other information you choose to provide. We may also automatically collect technical and usage information, including your IP address, device and browser details, login activity, pages viewed, features used, referral information, approximate location, and security or diagnostic data. We may receive information from payment processors, connected applications, authentication providers, referral partners, communications providers, and other services you choose to connect.

3. Customer Data

Our customers may use the platform to collect and store information about their contacts, customers, employees, prospects, or other individuals. The customer generally determines why and how that information is collected and used. The customer is responsible for providing required privacy notices, obtaining necessary consent, honoring privacy requests, and complying with applicable laws. We generally process this information on the customer’s behalf to provide the platform and related services. Individuals with questions about information held by one of our customers should ordinarily contact that customer directly.

4. How We Use Information

We use personal information to operate and improve the platform, create and administer accounts, process payments, provide support, communicate with users, deliver requested services, maintain security, prevent fraud or misuse, enforce our agreements, and comply with legal obligations. We may also use information to send service notices and, where permitted, promotional communications. You may unsubscribe from promotional emails using the link provided in the message. Essential account, billing, security, and service communications may continue while your account remains active.

5. Cookies and Analytics

We and our service providers may use cookies, pixels, analytics tools, and similar technologies to keep users signed in, remember preferences, maintain security, understand website usage, measure performance, and track referrals or marketing activity. You may control some cookies through your browser or any cookie-preference tool we provide. Disabling cookies may prevent certain features from working correctly.

6. How We Share Information

We may disclose information to vendors and service providers that support our platform, payment processing, hosting, communications, authentication, analytics, security, customer support, integrations, and other business operations. Information within a customer account may be available to that customer’s administrators and authorized users. Information may also be exchanged with services that you or a customer connects to the platform. We may disclose information when required by law, to protect our rights or users, to investigate fraud or security concerns, or as part of a merger, acquisition, financing, restructuring, or sale of the business. We do not sell personal information for money. Some analytics or advertising activities may be considered “sharing,” “targeted advertising,” or a “sale” under certain privacy laws. Where required, we will provide an appropriate opt-out method.

7. Payments

Payments are processed through third-party payment processors. We generally do not store complete payment-card numbers on our own systems. Payment processors handle payment information under their own terms and privacy policies.

8. Email and Text Communications

We may send account, billing, security, support, and service-related communications. Where text messaging is offered, message frequency may vary, and message and data rates may apply. Consent to receive marketing texts is not a condition of purchase. You may reply STOP to opt out or HELP for assistance. Customers using the platform to send email, text, telephone, or other communications are responsible for obtaining legally sufficient permission and honoring all unsubscribe and opt-out requests. The FTC requires commercial email senders to use accurate sender information, avoid deceptive subject lines, provide a valid postal address, and honor opt-out requests. Federal Trade Commission

9. Data Retention

We retain information for as long as reasonably necessary to provide services, maintain business and transaction records, meet legal obligations, resolve disputes, prevent abuse, and enforce our agreements. When an account closes, some information may remain temporarily in backups or records required for legal, accounting, security, or operational purposes. Customers are responsible for exporting information they wish to keep before their access ends.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. Users are responsible for protecting their login credentials, limiting account permissions, securing connected services, and promptly reporting suspected unauthorized access.

11. Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information; receive a portable copy; object to or restrict certain processing; withdraw consent; or opt out of certain sales, sharing, or targeted advertising. To submit a request, contact us using the information below. We may need to verify your identity before completing it. When a request concerns information controlled by one of our customers, we may refer the request to that customer or assist the customer in responding.

12. Children’s Privacy

The Marketing Portal is intended for business users and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13.

13. Third-Party Services

The platform may contain links to or integrations with third-party services. We are not responsible for their privacy, security, availability, or content. Review their policies before connecting an account or providing information.

14. Changes to This Policy

We may update this Privacy Policy periodically. The revised version will be posted with an updated effective date. We may provide additional notice when required by law.

If you have any questions about this Privacy Policy, please contact us below. ↓