Terms & Conditions

1. Agreement

These Terms and Conditions (“Terms”) are an agreement between AE Academy LLC, doing business as The Marketing Portal (“The Marketing Portal,” “we,” “us,” or “our”), and the person or organization using our services (“you” or “Customer”). By purchasing, accessing, or using The Marketing Portal, you agree to these Terms and our Privacy Policy. If you use the services for an organization, you represent that you have authority to bind that organization.

2. The Services

The Marketing Portal provides access to a white-labeled business, marketing, customer relationship management, communications, automation, and related software platform. Available features depend on your plan and may include contact management, pipelines, websites, funnels, forms, email and text marketing, workflows, calendars, payments, social media tools, memberships, courses, communities, affiliate tools, integrations, and reporting. The services rely on licensed technology and infrastructure supplied by HighLevel and other third parties. Features may be changed, restricted, interrupted, or discontinued by us or an underlying provider. Your use of the platform remains subject to any applicable third-party requirements.

3. Accounts and Security

You must be at least 18 years old, provide accurate account and billing information, and use the services only for lawful purposes. You are responsible for activity conducted through your account and for maintaining the security of your login credentials, users, permissions, integrations, and connected services. Notify us promptly if you suspect unauthorized access.

4. Plans and Features

Your subscription includes only the features and support identified in your plan or written order. We may update features, integrations, usage limits, plan structures, or technical requirements. Features described as “unlimited” remain subject to reasonable use, system capacity, anti-abuse controls, provider restrictions, and these Terms. We do not guarantee that every feature will be available in every location or remain available indefinitely.

5. Billing and Usage Charges

Subscription fees are billed in advance and renew automatically at the stated billing interval unless canceled. Some services may incur separate usage-based or third-party charges, including email, telephone, SMS, artificial intelligence, phone numbers, email verification, premium integrations, data services, and similar metered features. These charges may be deducted from a prepaid wallet, billed automatically, or invoiced separately. You authorize us and our payment processors to charge your payment method for subscriptions, usage, taxes, and other amounts associated with your account. We may change pricing by providing reasonable advance notice.

6. Trials, Promotions, and Free Accounts

Trials, discounts, coupons, promotional plans, and complimentary accounts are subject to the terms stated at signup. They may exclude usage charges, premium features, implementation, training, custom work, or paid support. We may limit or revoke promotional access where accounts are duplicated, misused, obtained through misrepresentation, or operated in violation of these Terms.

7. Failed Payments and Suspension

If a payment fails, we may retry the charge, send payment notices or invoices, restrict features, suspend the account, or cancel the subscription. You remain responsible for charges incurred before suspension or cancellation. Restoration may require payment of all outstanding amounts. Where automatic suspension is enabled, account access may be restricted based on the status of the related subscription.

8. Cancellation and Refunds

You may cancel your subscription through the available account or support process. Cancellation prevents future renewals but does not automatically refund previous charges. Unless required by law or expressly agreed in writing, subscription fees, partial billing periods, usage charges, completed services, setup fees, and support charges are nonrefundable. Access may continue until the end of the paid billing period, although we may suspend access sooner for nonpayment, misuse, legal risk, or violation of these Terms. Removing users, deleting an application, disconnecting a payment method, or simply stopping use does not cancel a subscription.

9. Wallets and Credits

The platform may use prepaid wallets, credits, allowances, or automatic recharge settings to pay usage charges. Purchased and promotional credits may be treated differently. Credits may be nontransferable, and promotional credits may expire or be forfeited. Account cancellation, migration, or a change in billing provider may affect wallet balances or transaction history. You are responsible for monitoring wallet activity, recharge settings, and usage generated by your users, campaigns, workflows, integrations, and connected applications.

10. Support

Your subscription includes only the support stated in your plan. Standard account support may cover login access, billing, account administration, plan access, wallet questions, and confirmed agency-level platform issues. Training, strategy, funnel construction, website work, campaign creation, workflow development, copywriting, integration work, data migration, screen-sharing sessions, implementation, or work performed within your account may require a separate support or service fee. Any response or completion times are estimates unless a written service-level agreement states otherwise.

11. Customer Responsibilities

You are responsible for your business operations, account configuration, content, contact lists, campaigns, automations, communications, products, services, and use of customer data. You must obtain all required permissions and consent, provide legally required disclosures, maintain evidence of consent where needed, honor opt-out and privacy requests, review automations before activation, and comply with applicable privacy, advertising, telecommunications, consumer-protection, and marketing laws.

You may not use purchased, scraped, harvested, or unlawfully obtained contact lists or send spam, deceptive communications, malware, unlawful content, or messages that conceal your identity. HighLevel’s terms similarly place responsibility on platform customers for the lawful collection, retention, use, and deletion of their customer data.

12. Customer Data and Privacy

You retain ownership of lawful data and content you submit to the platform. You grant us and our service providers permission to host, copy, process, transmit, modify, and display that data as reasonably necessary to provide the services, fulfill your instructions, maintain security, prevent abuse, provide support, and comply with law. You represent that you have the rights and permissions needed to collect and process the data you place in the platform. When we process personal information on your behalf, you remain responsible for determining the legal basis and purpose for processing, providing required notices, obtaining consent, and responding to privacy requests.

13. Acceptable Use

You may not use the services to violate the law or another person’s rights; commit fraud; send spam; distribute malware; impersonate others; infringe intellectual property; engage in harassment or harmful conduct; gain unauthorized access; interfere with the platform; evade billing or usage limits; reverse engineer protected technology; or resell access without written authorization. We may investigate suspected violations and restrict, suspend, or terminate accounts that create legal, financial, security, operational, or reputational risk.

14. Third-Party Services

The Marketing Portal depends on HighLevel and other third-party services for hosting, communications, payments, integrations, and platform functions. We are not responsible for third-party outages, pricing changes, feature changes, data practices, service restrictions, integration failures, or other matters beyond our reasonable control. Connecting a third-party service authorizes the exchange of information necessary to operate that connection.

15. Intellectual Property

The platform, software, branding, documentation, designs, and underlying technology belong to us or our licensors. During an active subscription, we grant you a limited, nonexclusive, nontransferable, and revocable right to use the services for your lawful internal business purposes. No ownership rights are transferred to you. You may not copy, sublicense, resell, or commercially exploit the platform except where expressly authorized in writing.

16. Service Availability and Disclaimer

The services are provided “as is” and “as available.” We do not guarantee uninterrupted, secure, or error-free operation. We do not guarantee any particular level of leads, sales, revenue, deliverability, advertising performance, search placement, compliance, customer retention, or other business result. You are responsible for reviewing your settings, communications, workflows, generated content, and automated actions before relying on or publishing them.

17. Limitation of Liability

To the fullest extent permitted by law, The Marketing Portal, its owners, employees, contractors, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or data. Our total liability arising from the services will not exceed the amount you paid directly to us for the affected service during the three months immediately preceding the event giving rise to the claim. Some jurisdictions do not permit certain limitations, so portions of this section may not apply to you.

18. Indemnification

You agree to defend, indemnify, and hold harmless The Marketing Portal and its owners, employees, contractors, licensors, and providers from claims, losses, damages, penalties, liabilities, and expenses arising from your use of the services, your customer data, your marketing or communications, your products or services, your violation of law, your violation of these Terms, or the conduct of your users or customers.

19. Suspension, Termination, and Data Export

We may suspend or terminate access for nonpayment, unlawful activity, abuse, security concerns, provider requirements, excessive risk, or violation of these Terms. You are responsible for exporting information you wish to retain before cancellation or termination. After closure, access may end and account data may be deleted according to our retention practices. Restoration is not guaranteed.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of Oregon without regard to conflict-of-law principles. Any court proceeding must be brought in the state or federal courts located in Jackson County, Oregon, unless applicable law requires otherwise. Each party consents to the jurisdiction of those courts.

21. Changes to These Terms

We may update these Terms by posting a revised version and updating the date above. We may provide additional notice of material changes when appropriate or required. Continued use after revised Terms take effect constitutes acceptance of the changes.

22. General Terms

If part of these Terms is found unenforceable, the remaining provisions remain effective. Failure to enforce a provision is not a waiver. You may not assign these Terms without our written approval. We may assign them as part of a merger, acquisition, restructuring, financing, or sale of the business. These Terms, our Privacy Policy, your plan description, and any applicable written order or addendum form the complete agreement concerning the services.

If you have any questions about these Terms & Conditions, please contact us below. ↓